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MARSH U.S. CONSUMER WINS STEVIE® AWARD FOR SALES AND CUSTOMER SERVICESM
Marsh Named Customer Service Management Team of the Year
Urbandale, Iowa, February 25, 2010 — Marsh U.S. Consumer, the leading broker and administrator of affinity insurance and membership product programs, has been named winner of a Stevie® Award for Sales & Customer Service.
The Marsh team of T.J. Amos, Jo Phillips, James West and Tracy Gonzalez was named Customer Service Management Team of the Year during the annual awards banquet held in Miami, Florida on February 22.
Marsh was chosen as the winner from three finalists based on the team's accomplishments, including:
- increasing the rate at which customer concerns are solved in one call, from 80 percent to 96 percent over a five month period;
- achieving a perfect customer experience score, as judged by the Stevie Awards’ evaluation methodology;
- reducing turnover rate to half the industry average; and
- hiring, training and licensing dozens of customer service representatives (CSRs) dealing with complex insurance products.
Marsh U.S. Consumer President & CEO Rob McGinnis said of the recognition: "This prestigious award validates to our clients and colleagues that it is our passion to sit atop the industry in terms of delivering the best customer service experience."
The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows including the prestigious American Business Awards. Members of the Awards' Board of Distinguished Judges & Advisors and their staffs selected Stevie Award winners from among the Finalists. Finalists were chosen by business professionals worldwide during preliminary judging.
Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.
About Marsh U.S. Consumer
Marsh U.S. Consumer operates through Seabury & Smith, Inc., a subsidiary of Marsh Inc. Marsh U.S. Consumer brokers and administers affinity insurance and membership product programs for its sponsoring organization clients and their constituents. Marsh U.S. Consumer's clients include employers, associations, franchisees, financial institutions and other consumer-focused businesses. With its sophisticated, data-driven marketing strategies, Marsh U.S. Consumer is the nation's leading insurance program broker and administrator.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.
Sponsors of the 4th annual Stevie Awards for Sales & Customer Service include official publications Sales & Marketing Management (SMM) and Training magazines, as well as the Sales Association, SalesLabs, and ValueSelling Associates.
Media Contact
Anand Poola
212-345-4292
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