Marsh's Hospitality & Gaming Practice blends our risk management resources with your business culture to help systematically reduce your cost of risk. Our industry specialists understand your operation and business culture and have created industry-specific training solutions to address the risks being faced by your organization.

In addition to several training programs, we have developed a risk and claims management manual, departmental safety training manual, and an OSHA training programs manual, which are tailored to the needs of each client based upon the state(s) in which they operate. Learn more about our hospitality and gaming training programs and resources.

Safety Training Videos for the Hotel, Restaurant and Casino Industries
Marsh's Hospitality & Gaming Practice has an agreement with Safety Source Productions, Inc. that allows all Marsh colleagues and clients to purchase safety training videos for a significant discount. All $120 (retail priced) videos can be purchased for only $55/VHS or $65/DVD each by Hospitality Team Concept Contract members and providing the discount code: MARS972.

To view the list of available safety training videos by industry, please visit www.safetysourceproduction.com or call Safety Source at 1-800-358-4428.

Slip & Fall Solutions — Tribometry
Slip and fall accidents account for over 40% of the total Workers' Compensation dollars spent in the U.S. hospitality industry, claims average approximately $5,400 per incident, and slip-and-fall injuries rank among the top five in regards to both frequency and severity each year. Virtually any client with slip and fall exposures or Workers' Compensation and general liability claims history can benefit from Marsh's tribometry services. Our experts can work with your client(s) to ensure that their slip and fall program consists of the essential elements of a proper program which will positively impact their bottom line and most importantly, protect their brand name.

Product Recall and the Restaurant Industry
According to the U.S. Centers for Disease Control and Prevention (CDC), foodborne diseases cause approximately 76 million illnesses, 325,000 hospitalizations, and 5,000 deaths in the United States each year. This means that each year an estimated one in four Americans may be affected by a foodborne disease, whether at home or in a restaurant environment. In benchmarking a company's recall preparedness, Marsh's Global Product Risk Practice evaluates fourteen areas. This is not an exhaustive list, but an over­view which will assist companies in their preparations to avoid a recall.

Dimensions™ Benchmarking: Hospitality and Workers' Compensation Marsh Risk Consulting
Workers' compensation costs continue to be a dominant factor in the total cost of risk for hospitality firms, having a direct impact on their bottom line. In response, Marsh Risk Consulting professionals developed Dimensions™, a proprietary benchmarking tool that not only helps you determine how your costs compare to others, but identifies specific cost drivers and cost reduction opportunities.

Restaurant Roundtable
As a service to our clients, Marsh sponsors a quarterly "Restaurant Roundtable." At these forums, staff from client or prospect organizations charged with risk management, safety, and loss prevention responsibilities can exchange ideas, share common experiences, issues, and concerns as well as participate in benchmark studies. The goal is to provide companies with a neutral forum where they can share best (and worst) practices, information, and ideas with industry peers. While Marsh sponsors the roundtable and may provide speakers on some topics, the agenda is entirely driven by the participating members. Some of the topics that have been discussed include:

• risk management structure, resources, and objectives;
• benchmarking of losses;
  
• cost allocation systems;
• behavior-based safety;
• prevention of foodborne illness and responses;
• impact of prevention programs for slip/trip/falls;
• post drug accident testing;
• security issues/concerns/controls;
• I-9 forms;
  
• crisis management;
• procedures on handling the media;
• litigation management;
• advantages/disadvantages of captives;
• certificate of insurance tracking systems; and
• recommended vendors and resources.
  

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