Don't Have Security Guards?

Important to good security is the existence of a program that reasonably addresses the security risks presented by the environment of the hotel site and neighboring community. Many hotels in high-risk areas have on-site security officers that patrol the property, make reports and do all those other security-related duties. However, security personnel are only part of a total program. Hotels that don't have guards can still have a reasonable security program providing that the following elements exist:

• Good key control;
• Good exterior/parking lot lighting;
• Peepholes in guest room doors and chain or bar latches;
• Hotel employees trained to report unusual things;
• Front desk employees challenge late or very early passers-by;
• Strict rules about not giving out guest information;
• Management is responsible for patrolling the hotel during their shifts;
• Designated exterior doors are controlled during evening hours;
• Local police are encouraged to stop-in for coffee;
• Management is taught to call police whenever there is a guest safety concern;
• Detai led reports are written whenever an incident occurs;
• The General Manager meets monthly with management to ensure follow-up and corrections are complete on previously noted discrepancies;
• The General Manager makes periodic security surveys of the property; and
• Periodic meetings are held with local police to be informed about recent happenings and see if the hotel should be doing anything differently.

While it's easy to say, "We Have All That," being in the position to prove it is another story. Ensure that your security program can be demonstrated through appropriate documentation of training, reporting, investigation, inspection and correction.

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